Customer Service

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We deliver your package within 1-3 workdays in Denmark

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Grønnegade 36, 1107-DK 
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Concept Store opening hours
Monday-Friday: 10:00-17:00
Saturday: 11:00-15:00
Sunday & Holidays: Closed

The Concept Store is closed within all public holidays.

Easy, fast & safe

It is easy, fast and safe to shop at frederikbagger.dk. The webshop is open 24 hours a day. Although, on occasion, the webshop may be closed due to maintenance reasons – but you can shop again as soon as it reopens.
To shop at our webshop you must be at least 18 years of age and have a valid credit card that we accept. If you are under 18 years you may still shop at our webshop if you have your legal guardian’s permission or other legal rights to submit your purchase.
When you have finished shopping and have placed all the items you wish to purchase in your shopping cart, you must then go to checkout by clicking on the shopping cart icon and finally confirming the ordered items. Thereafter you must provide your name, address, e-mail address, telephone number and your payment details. All your personal details are strictly confidential. If you accept the use of cookies and have shopped with us before, this information will be automatically filled out.
Next you must check that all the information you have provided is correct, accept our terms and conditions, insert your payment details and finally approve the transaction. You will receive an order confirmation via e-mail. This is not binding since we take possible errors into consideration and we want to be certain that your items are in stock. When you have received this confirmation e-mail your order cannot be changed.

Prices & payment

All the prices you find on Frederikbagger.dk are in Danish currency (dkk) and include tax and all Danish fees, customs fees, and so on.
On Frederikbagger.dk you can pay with the following credit cards: VISA/Dankort, MasterCard, Maestro, Visa VisaElectron and MobilePay. Frederikbagger.dk adheres to the Danish “Law of certain payment methods.” This means, amongst other things, that the payment details you insert whilst purchasing are being handled on a safe and encrypted SSL (Secure Socket Layer) connection. This encryption ensures that only Elavon has access to your payment details. Payment for your purchases will be withdrawn from your account when the items have been dispatched from our warehouse. The withdrawn amount will never be different than the amount you have confirmed at the moment of purchase.
Should it unexpectedly occur that we are unable to deliver the purchased items or there has been an error, you will be contacted via e-mail. If you have any questions regarding orders on Frederikbagger.dk check our FAQ or contact us.

Cancellations & returns

Concerning cancellations, we follow the obligatory two-week timeframe according to the Danish Sales of Goods Act, which is in effect from the day you receive your items. Please be aware that we do not refund gift wrapping costs.
When we have received the package at our returns-warehouse and approved the return, we will transfer the amount to the credit card you used to make your purchase.
We refund the amount as quickly as possible, and always within 14 days from the day we have received the returned package. We will not accept items returned upon cash on delivery. Returning items is done at the customer’s own risk. Remember therefore to send the return package in sensible packaging. You cannot return the purchase by refusing to accept delivery.
Note that you can lose your refund totally or partially. This can occur if the value of the item is deteriorated because:
-The item has been damaged while it was in your possession and therefore under your responsibility
-You have handled the item in a manner that is contrary to the item’s purpose or function.
Remember to always save the original packaging until you are certain whether you will be returning the item or not.

Shipping & delivery

When you shop with us, we pay for shipping within Denmark. We strive to deliver your items as quickly as possible and within 1 - 4 business days. Frederikbagger.dk cannot be held responsible for any delays by the delivery provider. If you disclose the incorrect address when you place your order, or do not pick up your package on time, the package will be sent back to us. We will of course resend it but will not pay for shipping a second time.

Quality

At Frederik Bagger we strive to go beyond customer satisfaction. We know that you are quality-conscious and therefore, we ensure high standards for our products, service and our expertise. Our products are of the highest quality and completely safe to use in the dishwasher. We create versatile and sustainable products that maintain their clarity and finish. By using lead-free glass and certified raw materials in our products, we ensure continued clarity after dishwashing. Our products are eco-friendly and exceptionally durable. All ourproducts are FDA approved and contain no toxic materials

Warranty

We offer a 10-year glass corrosion warranty on all products, and a 2-year breakage warranty on our porcelain series. This entitles you to a similar product of the broken one. The guarantee only covers breakages, chips and manufacturing defects provided that the product is used for its intended purpose. The guarantee is applicable from the date of purchase and can only be used once per product. The guarantee is only applicable on 1st sorting products.
Any complaints should be submitted at the shop where the product was purchased, together with your proof of purchase (receipt/sales ticket). The shop will replace the product with a similar item without charge. If the product is out of production, we will provide you with a familiar looking product. The guarantee does not give entitlement for a refund. The guarantee on the exchanged product will expire at the end of the original guarantee period. The consumer is personally responsible for any transportation or delivery costs when making a claim under the guarantee.

Was it broken on arrival?

Transport breakage warranty is applicable for all products, which is purchased from an authorized reseller or right here at the webshop.

Receipt of goods

When you receive your Frederik Bagger products, you must remember to check for visible damage. If the item is broken or is characterized by a defect in any other way, please contact the store of purchase. In the case of purchase through www.frederikbagger.dk/se/com please contact info@frederikbagger.dk. If you should be so unfortunate as to purchase a defective product, we encourage you to contact the point of purchase within 5 business days. It is very important that you as a consumer do not use a damaged product due to the risk of further damage.

According to the Danish Sales of Goods Act, you can have a defective item either repaired, exchanged, returned with money back or a discount can be added to the initial sales price, all depending on the specific situation. There is of course a requirement that the claim is justifiable and that the defect has not occurred because of incorrect use of the product or other harmful behavior.

If the complaint is justifiable we will of course refund your expenses incurred for returning the items to us, within reason. Otherwise you will have to pay for your own return postage, transport costs and our shipping costs for returning items to you after we have investigated.
You must always send the return package in sensible packaging and keep the receipt upon return delivery. You are personally responsible for the package/item(s) until we have received them. Therefore, we recommend that you save your receipt from the postal service including any proof of shipping costs, as well as a Track & Trace number. 

This Privacy notice describes how Frederik Bagger collects and handles your personal information.

Who controls your personal data?

According to legislation about data protection the data controller is responsible for ensuring safe usage of your personal information. Furthermore, the data controller has to ensure that you are given the accurate information regarding usage of your data, and that your rights concerning your personal data are respected to the fullest.

Your personal information is being handled and preserved by:

Frederik Bagger ApS
Grønnegade 36,
1107 København
CVR-nr: 36059567
info@frederikbagger.dk

What personal data do we collect and why?

When you place an order, call our customer service or sign up for our newsletter we collect your personal data. The data simply includes the details you provide us by giving your consent. These personal data are name, email address, mobile number, credit card information, shipping and billing addresses.

We use the information to:

Process your payment and deliver the items you have purchased.
Provide any additional services you have or may have requested e.g. our newsletter.
Help and assist you via our efficient customer service.

We process your personal information with your consent based on the following scenarios:

If it is necessary in order to comply with a legal obligation, e.g. according to the Accounting Act.
In order to send you newsletters, make credit ratings, and additionally, offer you an effective customer service

How long do we store your data?

We will not preserve your personal data for a longer period of time than it is necessary, unless the law requires that we retain it for longer. Regarding delivery of our products, we will store your personal information for up to 6 years due to the Accounting Act. We will store your personal data for as long time you have given your consent to receive our newsletter without requesting removal of your personal data. Subsequently, personal data regarding general inquiries from unregistered customers will be deleted after 1 year, unless there are special reasons for storing the information for an extended period of time.

What are your legal rights regarding your personal data?

You have the following rights:

- You have the right to request insight, revision or removal of your personal information.
- You have the right to deny and limit the handling of your personal information.
- If the handling of your personal information is based on your consent, you are entitled to withdraw your consent at any time. Your withdrawal will not affect the legality of the processing done before your retraction.
- You have the right to oppose the processing of your personal information used for direct marketing including targeted marketing. You can do this by sending an email to info@frederikbagger.dk
- You are entitled to receive the personal information you have provided in a structured and organized machine-readable format.
- You have the right to file a complaint to a data protection authority e.g. the Data Protection Agency.

You can always unsubscribe from our newsletter or other communication received via email by using the unsubscribe link. If you wish to have any of the above rights granted please send an email to: info@frederikbagger.dk

However, there may be some conditions or restrictions on your rights. Therefore, you may not be able to request portability of data in specific cases. This depends on the exact circumstances regarding the treatment of your personal data.

Obligatory information

The following information is mandatory:

Name, address, email address, phone number and credit card information – in case of delivery of our products.

1. Introduction

1.1 Our website uses cookies.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. About cookies

2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

3. Our cookies

3.1 We use session cookies, persistent cookies and both session and persistent cookies on our website.

3.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a) we use cookies to recognize a computer when a user visits our website.

4. Analytics cookies

4.1 We use Google Analytics to analyse the use of our website.

4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

4.3 The analytics cookies used by our website have the following names: [_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].

4.4 The information generated relating to our website is used to create reports about the use of our website.

4.5 Our analytics service provider's privacy policy is available at: [http://www.google.com/policies/privacy/].

5. Third party cookies

5.1 Our website also uses third party cookies.

5.2 We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DoubleClick cookie. You can view, delete or add interest categories associated with your browser by visiting: http://www.google.com/settings/ads/. You can also opt out of the AdSense partner network cookie using those settings or using the NAI's (Network Advertising Initiative's) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/choices/. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at: https://www.google.com/settings/ads/plugin.

6. Blocking cookies

6.1 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

6.2 Blocking all cookies will have a negative impact upon the usability of many websites.

6.3 If you block cookies, you will not be able to use all the features on our website.

7. Deleting cookies

7.1 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

7.2 Deleting cookies will have a negative impact on the usability of many websites.

8. Cookie preferences

8.1 You can manage your preferences relating to the use of cookies on our website by visiting: www.frederikbagger.dk

9. Our details

9.1 This website is owned and operated by Frederik Bagger ApS.

9.2 We are registered in Denmark under registration number 36059567, and our registered office is at Grønnegade 36, 1107 Copenhagen Denmark.

9.3 Our principal place of business is at Grønnegade 36, 1107 Copenhagen Denmark.

9.4 You can contact us: by post, using the postal address given above

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