Customer service

Do you have questions regarding your order online?

Don't worry, you can always contact us at info@frederikbagger.dk. 
We will do our best to answer you as soon as possible. 
However, there will be longer response time in busy periods around Christmas and other holidays.

 

Discrepancy:

The consumer council has issued a new set of guidelines which came into effect on 15th Feb 2016.The purpose of the new scheme is to ensure that consumers and businesses have easier access to resolve cross-border disputes without going to court. When a consumer submits a complaint against a company using the ODR portal, a machine translation system automatically translates it to the language of the company's home country. By law we are obligated to let you know that you have the opportunity to leave a complaint on:

http://ec.europa.eu/consumers/odr/

 

Sales:

Is your inquiry regarding sales? If so, please feel free to contact our administration at info@frederikbager.dk